Refund and Returns Policy UK
This refund and returns policy UK explains how SL Printing handles returns, refunds, replacements and order issues.
We aim to provide a clear, fair and professional process for customers ordering custom printing products, personalised items and standard non-custom products from our website.
Refund and Returns Policy UK for SL Printing
SL Printing produces custom-printed products, including stickers, banners, decals, wall stickers, motorbike stickers, car stickers, domed gel badges, vinyl graphics and print-and-cut items.
Many of these products are made to order, personalised or produced according to customer specifications. Because custom-printed items usually cannot be resold, different return rules apply depending on whether the product is personalised, made to order, faulty, incorrect or a standard non-custom item.
Return Window for Standard Non-Custom Products
For standard products that have not been personalised, customised or made to order, customers may request a return within 14 days of receiving the order. After requesting a return, the item should be sent back within 14 days.
Items must be unused, undamaged and returned in their original condition. Returns for standard non-custom products are handled by mail. Customers are responsible for return postage for change-of-mind returns. No restocking fee is charged for eligible standard non-custom returns.
Under our refund and returns policy UK, standard items can be returned within 14 days, as long as they are unused and in their original condition.
Custom Printed and Personalised Products
Most products supplied by SL Printing are custom-made. This includes items printed, cut or produced with your artwork, logo, image, name, wording, size, colour, shape, layout, design or specific production requirements.
Personalised, custom-made and made-to-order printed products cannot be returned or cancelled once production has started, unless the item is faulty, damaged on arrival or incorrect due to an error made by SL Printing.
Custom printed products are non-refundable unless they are faulty, damaged on arrival or incorrect due to our error.
We cannot offer refunds for custom products where:
- The customer supplied incorrect artwork
- The customer chose the wrong size, colour, quantity or option
- The customer changed their mind after production started
- The design contains spelling or layout mistakes supplied or approved by the customer
- The product was applied incorrectly
- The item was damaged after delivery
- The surface was unsuitable for sticker, decal or vinyl application
Under our refund and returns policy UK, custom and personalised items are made specifically for you, so they can only be refunded or replaced if they are faulty, damaged or incorrect due to our error.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact SL Printing as soon as possible with your order number and clear photos of the issue. We will review the problem and offer a suitable solution where appropriate.
Depending on the situation, we may offer:
- A replacement
- A reprint
- A repair where suitable
- A partial refund
- A full refund
We may ask for clear photos of the product, packaging and any visible damage or production issue before confirming the next step. Our refund and returns policy UK is designed to put things right quickly whenever a mistake is ours.
Return Cost
For change-of-mind returns on eligible standard non-custom products, customers pay the return postage.
If the item is faulty, damaged on arrival or incorrect due to an error made by SL Printing, we will review the case and advise the appropriate return or replacement process.
Refund Method and Processing
Approved refunds are issued to the original payment method. For eligible standard non-custom returns, refunds are normally processed after the returned item has been received and checked.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
Delivery Charges
Delivery charges may only be refunded where required by law or where the return is due to an error made by SL Printing.
If a customer selected a premium or faster delivery option, only the standard delivery cost may be refundable where applicable.
Artwork Responsibility
Customers are responsible for checking artwork before submitting or approving an order. This includes spelling, layout, image quality, colours, measurements, quantities and design accuracy.
SL Printing may check files before production, but this does not replace the customer’s responsibility to provide correct artwork and accurate order details. We are not responsible for mistakes contained in files, text or instructions supplied by the customer.
Colour and Print Variation
Printed colours may vary slightly from what appears on screen. Screens, devices, lighting conditions and materials can display colour differently.
We use professional print equipment, original inks and quality materials, but exact colour matching is not guaranteed unless agreed in advance as part of a specific colour matching service.
Sticker and Decal Application
SL Printing is not responsible for problems caused during installation or application of stickers, decals or vinyl graphics.
Application issues may include bubbles, creases, peeling, incorrect positioning, surface contamination, unsuitable surfaces or damage caused during installation.
Please make sure the surface is smooth, clean, dry and suitable before applying any sticker, decal or vinyl graphic.
Damaged During Delivery
If your order arrives damaged, please contact us as soon as possible with photos of the product and packaging.
Most orders are sent using tracked delivery services. If a parcel is damaged in transit, we will review the case and advise the best solution.
How to Request a Return or Refund
To request help under our refund and returns policy UK, please contact us with the following information:
- Your order number
- Your name and email address
- A clear description of the issue
- Photos of the product and packaging, if relevant
- Any supporting artwork or order details
You can contact us by email at [email protected], on WhatsApp at 07498 950 481, or through our contact page.
Useful Links
You can also read our Terms and Conditions, view our delivery information, or visit our Custom Printing FAQ UK.
For general information about UK refund rules, you can visit the official GOV.UK returns and refunds guidance.
Questions about our refund and returns policy UK?
If you have any questions about an order, a return or a refund, please get in touch before placing an order or as soon as possible after receiving your item.
Send us a message on WhatsApp at 07498 950 481 or email [email protected] with your order number, and we’ll reply as soon as possible. You can also reach us through our contact page.
Last updated: 24 September 2026
